1. Return Eligibility

We accept returns on eligible products within 7 days of the delivery date. To qualify for a return, the item must:

• Be unused and in its original condition.
• Include all original packaging, tags, and accessories.
• Not show signs of wear, damage, or misuse.
• Be accompanied by proof of purchase or order confirmation.

2. Non-Returnable Items

The following products cannot be returned or refunded unless they arrive damaged or defective:

• Customized or personalized products.
• Gift cards or promotional vouchers.
• Products marked as Final Sale.
• Items damaged due to customer misuse.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us process your request quickly, please include:

• Your order number.
• Clear photographs of the damaged product.
• Photos of the product packaging.
• A brief explanation of the issue.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request.

If approved, your refund will be processed to the original payment method used during checkout. Refunds are generally completed within 5–10 business days, depending on your bank or card issuer.

5. Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrectly shipped by us.

Original shipping charges are non-refundable unless the return is due to our error.

6. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined in this policy.

7. Late or Missing Refunds

If you have not received your refund after the expected processing period:

• Check your bank account.
• Contact your credit card provider.
• Contact your bank, as processing times may vary.

If you have completed the above steps and still have not received your refund, please contact our support team.

8. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team through our Contact page or by emailing us using the contact details provided on our website.